DATA TRANSFERS DESIGNED WITH MOBILE USER IN MIND

Fully-mobile environments require the employment of adaptable systems

Mobile staff members are integral parts of the workforces of a large number of companies. Maintaining ties to them requires the synchronous and efficient exchange of information and data. This exchange, in turn, forms the key to problem-free and no-hitches processes.

The key challenge to be mastered is the guaranteeing of the continuity, precision and synchronism of the data made available in environments that are constantly changing.

SUSiEtec Workforce - data transfers designed with mobile users in mind. 

Data from business applications delivered on mobile devices is generally locally stored. This is due to the lack of an Internet connection, or of one of adequate reliability. The availability of a link to a network triggers the reconciliation of such data with that of a central server.

SUSiEtec Workforce enables the supplying of the data precisely where it belongs, and of its being done in an orderly way. The software makes available the sets of data wished and required to two or more participants whenever and wherever needed – at a quality of transmission equal to that of a land-based line.

References

MOBILE WORKFORCE MANAGEMENT

Mobile WFM (Mobile Workforce Management) enables companies to optimize their administration of service and assembly staff working in the field – and to cut the costs and increase the quality of service when doing such.

Mobile WFM equips your staff to rapidly handle commissions on-site. This is thanks to their having access to all relevant data, which stems from the backend system. It permits an efficient processing of the order, and the guaranteeing of customer satisfaction

Feedback on times of work and materials consumed, signatures on documents, and reports on work completed are also recorded on mobile and digital bases – via notebooks or smartphones, making things easier than they have ever been before. The digitalized entering of data reduces the volume of on-paper documents, obviates redundant entering of data, and causes the avoidance of errors. The result of all this: a lean processing of commissions and a significant cutting of costs.

The use of Mobile WFM also yields the simple and effective mobilization of processes in the areas of service management and facility services.

Functions

Service and assembly commissions
  • Calendar
    • Day, week and list views
    • Optional: postponing by staff member of commission

  • Commissions view: overview, descriptions

  • Detailed view
    • Assignment of client
    • Status of commission: assigned, commenced, completed, disrupted
    • Object (for example: constructing machine)
    • Notification texts
    • Materials

  • New order
    • Service technicians can create new orders (search for object or for client)

  • History
    • Overview of previous service orders

Feedback for ERP system
  • Materials
    • Materials consumed (including fleets of vehicles
    • Added by staff members (fleets of vehicles
    • Physically-used materials (purchased on-site, with invoice number)
    • Materials supplied to client (to be recorded: delivery number)
    • Materials supplied by client
  • Further feedback
    • Chargeable times of work (recorded by staff member)
    • Text: description of activity
    • Cause of disturbance / code
    • Recording of signature of client
    • Times of travel and kilometer

Proof of performance for the client

  • Chargeable times of work
  • Materials
  • Texts recorded on commission
  • Printing on-site or transmission

Benefits

  • Optimized flow of information from the moment of the entering of the commission and until that of its completion
  • Cutting of times of completion of orders for services
  • Quicker invoicing
  • Freeing of staff members to concentrate on value adding activities
  • Preclusion of redundant entries, setting up of paperless processing

  • Transparency of business processes thanks to up-to-date data and rapid provision of feedback
  • Increasing of quality of services provided increases customer satisfaction
  • Error-free processing of commission
  • Verification of plausibility of data entered
  • Easy-to-use and intuitive display

Architectures

Servers

Based on Microsoft.NET Framework and the Microsoft Sync framework – greatest performance and lean applications server

  • Runs on Windows and Windows server platforms
  • Database-independent (MS SQL Server, Oracle, etc.)
Windows Clients
  • Microsoft .NET framework and Microsoft Sync framework for notebook/tablet PC
Browser-based clients
  • ASP.NET
  • OWIN
  • HTML5
Smartphone Clients
  • Microsoft .NET and Xamarin for platform-independent mobile solutions
  • Microsoft .NET for Microsoft Windows 10 Mobile
  • Microsoft .NET Compact Framework and Microsoft Sync Framework for Windows Mobile and Windows CE devices
  • Silverlight for Windows Phone 7 devices
  • Objective-C for iPhone/iPad
  • Java for Android Geräte
Interfaces
  • WebServices, databaml charts, XML-based, file-based, etc..