Mobile WFM (Mobile Workforce Management) enables companies to optimize their administration of service and assembly staff working in the field – and to cut the costs and increase the quality of service when doing such.
Mobile WFM equips your staff to rapidly handle commissions on-site. This is thanks to their having access to all relevant data, which stems from the backend system. It permits an efficient processing of the order, and the guaranteeing of customer satisfaction.
Feedback on times of work and materials consumed, signatures on documents, and reports on work completed are also recorded on mobile and digital bases – via notebooks or smartphones, making things easier than they have ever been before. The digitalized entering of data reduces the volume of on-paper documents, obviates redundant entering of data, and causes the avoidance of errors. The result of all this: a lean processing of commissions and a significant cutting of costs.
The use of Mobile WFM also yields the simple and effective mobilization of processes in the areas of service management and facility services.
Service and assembly commissions
Day, week and list views
Optional: postponing by staff member of commission
Commissions view: overview, descriptions
Assignment of client
Status of commission: assigned, commenced, completed, disrupted
Object (for example: constructing machine)
Service technicians can create new orders (search for object or for client)
Overview of previous service orders
Feedback for ERP system
Materials consumed (including fleets of vehicles
Added by staff members (fleets of vehicles
Physically-used materials (purchased on-site, with invoice number)
Materials supplied to client (to be recorded: delivery number)
Materials supplied by client
Chargeable times of work (recorded by staff member)
Text: description of activity
Cause of disturbance / code
Recording of signature of client
Times of travel and kilometer
Proof of performance for the client
Chargeable times of work
Texts recorded on commission
Printing on-site or transmission
Hauser: keeping cool when managing operations
service2go - the smart way to more efficieny
Kühltechnik Hauser relies on Mobile Workforce Management to increase productivity and customer satisfaction.