SUSiEtec Workforce

The biggest opportunity for service transformation in manufacturing comes from a product/service standpoint.

The link between end-user products/assets and real-time IoT data is an opportunity for manufacturers to better understand their customers behaviours and what they value, in order to deliver customized service offerings.

Our SUSiEtec Workforce is a platform incorporating proprietary technologies aligned with industry-wide standards. 

SUSiEtec Workforce is designed to foster openness, flexibility and ability

to be easily integrated and completely plugged into existing systems and business environments  -  configured to meet all customer needs.

Start Your Digital Service Transformation Journey


Drive Operational Excellence within your Service department and meet customers demanding expectations using the three key elements:  


People - Process – Technology


Our innovative SUSiEtec Workforce helps meeting below field service management challenges:


SUSiEtec Workforce also offers a lot of advantages for a field service organisation like: 

  • Increasing efficiency by digitalizing management processes
  • Increasing productivity by empowering field technicians
  • Decreasing in field service costs and repair time by empowering the dispatcher/service operator

Adaptability

  • Configuration of service work processes is key for the adaption to customer demands
  • Multi-device support including phones, tablets, laptops, wearables
  • Easy configurable multi-device support enabling working with subcontractors
  • Mobile support possibility with off-line capability


Adaptability


IoT

IoT and Data

  • Connectivity possible to several information sources
  • Able to access data from different services via configurable connectors
  • Data should be presented visually, enable users to populate real-time dynamic dashboards
  • Support automated decisions using logic based on business insights with required flexibility

Integration into existing OT & IT-Infrastructure

  • Big variety of sensors, connectors and gateways providing huge volumes of different data types
  • Real Time Status information from devices in the field requires remote management
  • Early detection of potential technical problems in the assets enabling predictive maintenance
  • Various Interfaces towards existing IT infrastructure – automated import of basic data and export of operational data 


devices_sensor
generation


Generation gap

  • Remote support to share and transfer knowledge between senior and junior technicians
  • Will increase the learning curve of field workers
  • Increase efficiency and support collaboration between the teams  

Servitization

  • Shift in field service industry, companies selling services instead of products
  • Forces transition from paper to digital field service processes
  • In future new shift moving to outcome-based service model which incl the product, the product outcome, the SLA, customer value & satisfaction
  • Roles and cooperation between field technician and customer:
    • Level of customer satisfaction is crucial
    • Technicians are primary contact with customer
    • Customer contact can increase sales and brand awareness (outcome based revenue)
    • Team up with customer to deliver valuable insight
    • Increase long-term relationship customer
    • Share insights about customer processes, reporting requirements and running systems
service

SUSiEtec WORKFORCE